TERMS & CONDITIONS Gatula Gallery · Effective 16 September 2026 The details of buying a print from Gatula Gallery: your order, delivery, returns and the rights that stay with you. 1. Seller and scope These terms apply to purchases from Gatula Gallery, operated by Gatula ehf., Bíldshöfði 16, 110 Reykjavík, Iceland. Kennitala: 450526-1850. VAT / VSK: 161431. Contact support@gatula.com (mailto:support@gatula.com) or +354 765 3610 (tel:+3547653610). The same address may be used for written notices, complaints and returns. They cover physical photographic prints and the associated size, material and frame selected in your order. Consumer protections apply when you buy mainly for personal use. If you buy for a business, mandatory consumer-specific rights may not apply; separately agreed business terms take priority where lawful. 2. Your print and the preview Check the photograph, print dimensions, material and frame before ordering. Dimensions refer to the print unless the product description expressly states otherwise; a frame may add to the external dimensions. A quote for a bespoke print must identify the agreed specifications. Room scenes, lighting, frames and canvas backs in the 3D viewer are visualisations. Your display and room lighting can affect perceived colour. These explanations do not excuse a product that is defective or materially different from its description or an agreed sample. Items marked “Preview” are demonstrations and cannot be purchased. 3. Placing and accepting an order You can change your selection and correct contact and delivery details before submitting an order. Submitting through the payment button places an order with an obligation to pay the displayed total. The contract is concluded when payment is confirmed and the gallery records your order as paid, unless a different acceptance process is expressly agreed in writing. A conversation or request for a quotation does not itself commit you to a purchase. Accepting an online custom-print offer allows you to proceed to the stated payment step; it does not charge you or reserve an edition copy. The approved configuration, complete quoted total, delivery scope, expiry and conditions are shown before payment. Individual specifications, delivery deadlines and other agreed conditions should be confirmed in writing. We will supply the contract information on a durable medium, such as email or a document provided with delivery, no later than delivery. Keep your order number and a copy of these terms. If an item cannot be supplied, we will contact you promptly and refund any payment due. We will not substitute a different print or change an agreed price without your agreement. 4. Limited editions and certificates A released limited edition has one worldwide limit across all approved sizes, finishes and sales channels. Full proofs, exhibition copies and replacements count towards that limit. A destroyed or retired copy does not restore production capacity. The limit shown for the work is fixed after the edition opens. A shopping bag does not reserve an edition copy. A slot is reserved when payment is prepared and released only after payment failure, cancellation or expiry has been verified. The certificate identifies a copy after production and quality checks. Its public verification record does not identify or prove the current owner. If an edition cannot provide a replacement within its agreed limit, we will discuss the appropriate remedy, including repair or refund where applicable. These edition rules do not remove mandatory consumer rights. 5. Prices and payment Prices are shown in the stated currency and include applicable VAT. Available delivery charges are added to the print price and included in the total before payment. Optional extra charges require your agreement. If your destination or an agreed service is not available in checkout, request a complete quotation before purchasing. Payment is handled through Verifone. Available payment methods are shown during checkout. An order is not marked paid merely because your browser returns from the payment page. If a payment appears to have been taken but the order is not confirmed, contact us with the order number before trying to pay again. Where international delivery is offered, any destination import charges not included in our total will be explained before you agree to the purchase, to the extent they can be determined. We will not add undisclosed charges to your gallery order. 6. Production, delivery and risk The available delivery or collection method and its charge are shown before payment. Any agreed production or delivery deadline forms part of your order. If no different delivery period is agreed, delivery must take place without unnecessary delay and within the period required by Icelandic law. If delivery is late, you may require performance within an appropriate additional period and use the cancellation and refund rights available by law. An additional period need not be given where the law permits immediate cancellation, for example if an agreed essential delivery date cannot be met. Contact us if timing is important before ordering. For consumer deliveries arranged by us, risk of loss or damage passes when you or a person you nominate, other than the carrier, physically receives the print. Different statutory rules may apply if you independently commission a carrier we did not offer. Collection is by prior arrangement. 7. Your 14-day right to withdraw For an eligible distance purchase, you may withdraw without giving a reason by sending a clear notice within 14 days after you, or a person you nominate other than the carrier, receives the goods. For one order delivered in separate items or parts, the period starts on receipt of the last item or part as applicable. Email support@gatula.com (mailto:support@gatula.com) or write to the seller’s address above. It is enough to send your notice before the deadline. You may use the model withdrawal form (/legal/withdrawal-form.txt), but it is not compulsory and prior approval is not required. If legally required withdrawal information has not been supplied, the statutory extended period applies. After notifying us, send the goods back without unnecessary delay and within 14 days unless we have agreed to collect them. Protect the print in transit. You may inspect it as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, subject to the statutory information requirements. You bear direct return costs only where that obligation was disclosed before purchase. For a print that cannot normally be returned by post, the applicable return-cost information must also be supplied beforehand. We will not charge a return cost that the law requires us to bear. This does not affect our responsibility for the costs of a valid defect remedy. 8. Made-to-order and personalised prints Printing after an order is placed does not by itself remove your withdrawal rights. Selecting a standard catalogue size, material or frame does not automatically make a print legally personalised. Icelandic law provides an exception for goods genuinely made to the consumer’s specifications or clearly personalised, such as an individually commissioned image or a bespoke product that falls within that exception. If we rely on it, the particular specifications and absence of the withdrawal right must be clearly explained before the contract is concluded. The exception does not remove rights where the product is faulty, damaged or does not match the agreement. For a bespoke order, contact us promptly if you want to change or cancel it. Any voluntary arrangement outside statutory withdrawal rights depends on what has been agreed and the work already carried out. 9. Refunds following withdrawal For a valid withdrawal we refund the payments received, including the cost of the least expensive standard delivery we offered, without unnecessary delay and within 14 days of being informed. Extra delivery costs arising from your choice of a more expensive method need not be refunded. Unless we have offered to collect the goods, we may withhold the refund until the goods are returned or you provide evidence of sending them back, whichever happens first. We use the same payment method unless you expressly agree otherwise and do not incur a fee for the refund. 10. Damaged, faulty or incorrect goods Contact support@gatula.com (mailto:support@gatula.com) if your print is damaged, faulty or different from what you ordered. Your order number, a description and photographs of the problem can help us assess it, but do not replace or restrict your legal rights. Keep packaging where practical; lack of original packaging does not itself remove a valid statutory claim. Notify us without undue delay after discovering a defect. Under Icelandic consumer-sales law, the notification period is never shorter than two months from discovery. The general time limit is two years from delivery, extended to five years for goods or components intended to last substantially longer, with statutory exceptions. We do not replace these rights with a short “damage must be reported within 24 hours” rule. Depending on the circumstances and the law, remedies include repair or replacement without charge, an appropriate price reduction, cancellation, withholding payment or damages. Remedies must be provided within a reasonable time and without significant inconvenience where required by law. Any additional commercial guarantee must be expressly identified and does not reduce statutory rights. 11. Questions and disputes Please contact support@gatula.com (mailto:support@gatula.com) first so we can try to resolve an order complaint. If a consumer dispute remains unresolved, you may submit it to Kærunefnd vöru- og þjónustukaupa — the Complaints Board for Goods and Services (https://island.is/en/p/complaints-board-for-goods-and-services), subject to its jurisdiction and procedure. Information about consumer rights is also available from Neytendastofa (https://www.neytendastofa.is/). Nothing in these terms prevents you from using a competent court or another remedy available by law. 12. Photograph rights and responsible use Buying a physical print does not transfer copyright or grant permission to reproduce the image, distribute digital copies or use it commercially. The photographer or other rights holder retains those rights unless a separate written licence says otherwise. You may use the site to browse, configure a print, contact us and make a lawful purchase. Do not interfere with the service, misuse payment or messaging features, or attempt unauthorised access. 13. Applicable law and changes Icelandic law governs these terms, including Act No. 16/2016 on Consumer Contracts (https://www.althingi.is/lagas/nuna/2016016.html) and Act No. 48/2003 on Consumer Purchases (https://www.althingi.is/lagas/nuna/2003048.html), where applicable. Any mandatory consumer protection and jurisdiction rights that apply in your country of habitual residence remain available. Nothing here excludes liability or rights that cannot lawfully be excluded. This English version is effective from 16 September 2026. The version accepted with an order governs that order; later changes do not retrospectively remove agreed or statutory rights. Where Icelandic-language pre-contract information is legally required, it must be provided before the purchase. The Privacy Policy (/privacy) explains how personal information is processed. 14. Model withdrawal form Download, complete and email or post this form if you wish to withdraw. A clear statement in your own words also works. MODEL WITHDRAWAL FORM Complete and send this form only if you wish to withdraw from your purchase. Any other clear statement is also sufficient. To: Gatula ehf. Bíldshöfði 16, 110 Reykjavík, Iceland Email: support@gatula.com I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________________________________________________________ Order number (if available): ________________________________ Ordered on / received on (delete as appropriate): ____________ Name of consumer(s): ________________________________________ Address of consumer(s): _____________________________________ ____________________________________________________________ Signature of consumer(s), only if this form is sent on paper: ____________________________________________________________ Date: ______________________________________________________ Delete I/We and my/our as appropriate. You do not need our approval to send a valid withdrawal notice. See the Terms & Conditions for deadlines and return arrangements. Download the form ↓ (/legal/withdrawal-form.txt)